The second-hand marketplace Members Share Frustration Regarding Sizing Updates
Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.
The popular resale platform has updated its size classifications for female and kids' apparel but did not contact all users about the change.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms claiming that product pages now present a modified sizing category compared to what was initially listed due to the recalibration.
The platform stated the revised method more closely matches other platforms.
It has advised users to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Sizing System Changes
Previously, the measurements included a single numeric size and a letter, for instance S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Shopper Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Required Changes
Another shopper, located in England, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The platform boasts over 100 million users, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods after backlash from users.
